Sign-In Errors: Auth0 outage causing sign in errors for SSO enabled user accounts

Incident Report for Chartbeat

Resolved

The Auth0 outage is fully resolved.
Posted Apr 20, 2021 - 22:44 EDT

Monitoring

The third party provider has restored service, but some degraded performance is still expected. We are seeing that SSO enabled user accounts can sign in without error again, and we will continue to monitor until the outage is fully resolved.
Posted Apr 20, 2021 - 16:24 EDT

Identified

An outage reported by one of our third party services is causing sign in errors for some users with single sign-on enabled for their accounts. We are closely following the reported incident and will update this page as the sign in issue is resolved.
Posted Apr 20, 2021 - 13:21 EDT