This incident is now resolved. Our team identified the root cause of the intermittent website unavailability yesterday after rolling back a routine system update. All Chartbeat tools have been fully operational since ~3:20pm ET, 9/29.
Posted Sep 30, 2020 - 09:29 EDT
A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2020 - 15:37 EDT
Intermittent unavailability of chartbeat.com pages has continued after our recent fix, so we are continuing to investigate the cause and working to restore full service as soon as possible.
Posted Sep 29, 2020 - 15:16 EDT
This incident affected: Chartbeat Mobile App, Chartbeat for Everyone - Dashboards, Chartbeat Publishing - Settings, Chartbeat Publishing - Heads Up Display, Chartbeat Publishing - Realtime Dashboards, Chartbeat Publishing - Historical Dashboards, Chartbeat Publishing - Headline Testing, Chartbeat Publishing - Advanced Queries, and Chartbeat Publishing - Reports.