Filter By Components

February 2017

No incidents reported for this month.

January 2017

Engaged Headline Testing Degraded Performance
This incident has been resolved.
Jan 26, 10:34 - Jan 27, 14:48 EST
Engaged Headline Testing Degraded Performance
Engaged Headline Testing is back up and running.
Jan 18, 12:20-12:30 EST
Engaged Headline Testing Outage
The Engaged Headline Testing outage has been resolved
Jan 13, 10:33-11:19 EST

December 2016

Chartbeat Publishing Dashboard Outage
The Realtime Dashboard is back to full functionality. Thanks for your patience.
Dec 27, 14:06-14:43 EST
Heads Up Display - Degraded Performance
The Heads Up Display is back to full functionality.
Dec 20, 12:30-12:59 EST
Heads Up Display
This incident has been resolved.
Dec 20, 12:29-12:45 EST

November 2016

Engaged Headline Testing
This incident has been resolved.
Nov 22, 08:24-11:27 EST
Engaged Headline Testing Downtime
Our developers have pushed a fix to resolve this issue. EHT is now back up and running.
Nov 21, 08:08-11:11 EST

October 2016

Heads Up Display - Degraded Performance
The Heads Up Display is back to full functionality
Oct 19, 08:48-12:38 EST

September 2016

Chartbeat Real-Time Dashboard Outage
Our engineers have identified and resolved the issue. All tools are back up and running.
Sep 29, 15:01-15:08 EST

August 2016

Today's Social Outage
This incident has been resolved.
Aug 19, 10:00 - Aug 22, 08:30 EST
Chartbeat Real-Time Dashboard Outage
Real-Time Dashboards are back up and fully operational.
Aug 19, 11:30-11:48 EST
Report Builder Issue
This incident has been resolved.
Jul 25, 11:28 - Aug 15, 13:15 EST

July 2016

No incidents reported for this month.

June 2016

Heads Up Display Outage
Our engineers have pushed a fix to the Heads Up Display, it's back up and running
Jun 24, 15:13-15:25 EST
Heads Up Display Outage
Our Heads Up Display is back up and running
Jun 16, 09:29-11:01 EST
Real Time Outage
Our real-time outage has been resolved
Jun 16, 09:25-11:00 EST
Heads Up Display Latency
This incident has been resolved.
Jun 10, 10:34-13:40 EST

May 2016

Possible Issues with the Heads Up Display
Heads Up Display is back to normal
May 24, 12:30-12:51 EST

April 2016

Real-time Social Outage
Normal Tweets by Traffic activity is restored - please let support@chartbeat.com know if you're experiencing otherwise!
Apr 15, 14:24-15:32 EST

March 2016

Traffic Dips Impacting Snapshot Data
Our developers have resolved the issue causing traffic dips this morning.
Mar 16, 11:16-13:30 EST

February 2016

Dashboard Outages
Previous issues with Chartbeat dashboards are functioning as expected. All systems normal.
Feb 23, 19:57-21:47 EST
Heads Up Display Outage
A fix has been implemented and our Heads Up Display is back up.
Feb 17, 10:56-11:11 EST

January 2016

Social API Outage
The incident with our Social APIs has been resolved.
Jan 27, 11:03-14:23 EST
Historical API Outage
Dashboards are fully operational. Our engineers will continue monitoring for downtime.
Jan 21, 09:48-11:31 EST
Social API Outage
The APIs that power social elements of the Publishing Dashboard are back up and running.
Jan 20, 11:57-13:30 EST
Historical API Outage
This incident has been resolved -- the Publishing Dashboard is fully operational.
Jan 20, 09:58-10:10 EST
Historical API Outage
Our historical API outage has been resolved.
Jan 19, 10:12-10:39 EST
Social API Outage
A fix has been pushed -- Publishing Dashboards are fully operational.
Jan 14, 11:54-12:29 EST
Historical Outage
This incident has been resolved.
Jan 14, 09:45-11:52 EST
Social API Outage
A fix has been implemented -- Dashboards are fully operational.
Jan 12, 11:52-12:24 EST
Resolved
This incident has been resolved.
Jan 11, 22:38 - Jan 12, 09:04 EST
Dashboard Downtime
This incident has been resolved.
Jan 8, 10:49-13:55 EST
[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Jan 7, 22:00 - Jan 8, 00:00 EST

December 2015

Publishing Dashboard Downtime
Publishing Dashboards are now restored and fully operational.
Dec 15, 13:36-14:15 EST
Publishing Dashboards: Downtime
This incident has been resolved.
Dec 11, 11:53-12:59 EST
[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Dec 9, 22:01-23:00 EST
Heads Up Display Click-Through-Rate
The Heads Up Display is now fully operational.
Dec 4, 09:53-10:31 EST
Publishing Dashboards - Downtime
Dashboards are fully operational.
Dec 1, 17:36-18:03 EST
Publishing Dashboards: Downtime
This incident has been resolved.
Dec 1, 14:17-15:32 EST
Chartbeat Publishing Dashboards - Downtime
Publishing Dashboards are fully operational.
Dec 1, 12:00-13:36 EST

November 2015

Intermittent Issues with Chartbeat Dashboards
This incident has been resolved.
Nov 6, 11:54-13:27 EST
API outage impacting all systems
All systems are restored - subscribe to updates @ status.chartbeat.com
Nov 3, 10:31-11:19 EST

October 2015

Dashboard – intermittent performance issues.
This incident has been resolved.
Oct 24, 20:13 - Oct 25, 08:42 EST
We are currently monitoring Publishing dashboards after some reports of display issues.
The display issues have been resolved, all Dashboards should now be fully operational.
Oct 8, 11:34-12:00 EST
Publishing Dashboards
This incident has been resolved.
Oct 1, 08:06-11:13 EST

September 2015

Historical Outage
Historical reporting is back up: please let support@chartbeat.com know if you're experiencing otherwise
Sep 22, 10:04-11:05 EST
Investigating Historical Display Downtime on Publishing Dashboards
This incident has been resolved.
Sep 21, 15:49-16:09 EST
Today's Social Down
Today's Social reporting is restored - please let support@chartbeat.com know if you're experiencing otherwise.
Sep 9, 12:46-13:20 EST
Today's Social Issue
Today's Social reporting is restored - please let support@chartbeat.com know if you're experiencing otherwise.
Sep 9, 11:19-11:40 EST
Today's Social Down
Today's Social reporting is restored - please let support@chartbeat.com know if you're experiencing otherwise.
Sep 8, 12:35-15:57 EST
CBP Top Pages and Historical Downtime
Our developers were able to restore normal activity to the HUD and dashboards - let support@chartbeat.com know if you're experiencing otherwise!
Sep 8, 14:23-15:32 EST
Heads Up Display Outage
This incident has been resolved.
Sep 2, 13:32-13:43 EST

August 2015

Twitter Referral Data
Normal referral information from Twitter has been restored, but please let us know if you're experiencing otherwise.
Aug 19, 16:49 - Aug 20, 22:03 EST
Heads Up Display – Click Through Rates
Our engineering teams have confirmed that all systems are fully operational. Please let us know if you continue to experience an issue with the Heads Up Display. Best – The Chartcorps Team.
Aug 10, 15:17-15:32 EST
Heads Up Display – Click Through Rates
Our engineering teams have confirmed that all systems are fully operational. Please let us know if you continue to experience an issue with Heads Up Display. Best – The Chartcorps Team.
Aug 10, 06:47-08:59 EST
Investigating Heads Up Display APIs
The Heads Up Display downtime has been resolved and is now fully operational.
Aug 5, 10:03-11:02 EST

July 2015

Heads Up Display Degraded Performance
The Heads Up Display issue has been resolved and the tool is now fully operational.
Jul 20, 09:43-10:42 EST

June 2015

Historical Reporting Restored
Historical reporting is restored - let support@chartbeat.com know if you're experiencing any issues
Jun 15, 11:44 EST
Chartbeat Publishing: Historical Graphs
This incident has been resolved.
Jun 15, 10:34-10:45 EST
Chartbeat Publishing: Historical Graphs
Historical graphs should be back up and running. Thanks for your patience. Cheers – The Chartcorps Crew.
Jun 15, 09:28-10:10 EST
Chartbeat Publishing Real-Time Dashboard Outage
Real-time Dashboards should be up and running -- let us know if you're still experiencing any issues.
Jun 9, 15:09-15:32 EST

May 2015

Heads Up Display Outage
This afternoon's Heads Up Display outage has been fixed by our backend team. Please let us know if you continue to experience any issues.
May 28, 12:11-12:40 EST
Heads Up Display Partial Outage
This incident has been resolved.
May 27, 10:42-10:53 EST
Real-Time Dashboard Update
The caching issue on the Publishing Dashboard has been resolved and is now operating smoothly.
May 14, 11:35-12:53 EST

April 2015

Service Outage
Our dev teams have resolved the issue and Dashboard performance has returned to normal. Contact chart.bt/help with any questions.
Apr 22, 10:00-10:33 EST
Minor Service Outage
Real-time data performance has been restored and Dashboards should be loading normally. If you are experiencing any issues contact support@chartbeat.com.
Apr 22, 09:32 EST
Chartbeat Historical
Historical data has been restored -- if you're still having any issues please reach out to chart.bt/help.
Apr 7, 11:04-11:48 EST

March 2015

Real-Time Dashboards Downtime
Real-time dashboards should be back up and running! Drop us a note at chart.bt/help if you're still having any issues.
Mar 12, 17:16-17:24 EST
[Scheduled] Server Capacity Expansion
The scheduled maintenance has been completed.
Mar 2, 01:00-03:00 EST

February 2015

[Scheduled] Server Capacity Expansion
The scheduled maintenance has been completed.
Feb 8, 01:00-02:00 EST
Realtime Dashboard Metrics
Both real-time and historical systems are back up and running. If you are still seeing any issues please contact the Chartcorps at chart.bt/help.
Feb 4, 12:05-14:11 EST

January 2015

Increased 'm.facebook.com' Traffic
We have updated our code to account for the new background behavior of the Facebook iOS app.
Jan 15, 10:43 - Jan 30, 17:35 EST
[Scheduled] DNS migration for chartbeat.com
The scheduled maintenance has been completed.
Jan 28, 23:00 - Jan 29, 05:00 EST
[Scheduled] DNS Migration
The scheduled maintenance has been completed.
Jan 26, 23:00 - Jan 27, 05:00 EST
[Scheduled] DNS Migration
The scheduled maintenance has been completed.
Jan 22, 23:00 - Jan 23, 05:01 EST
[Scheduled] DNS Server Updates
The scheduled maintenance has been completed.
Jan 15, 23:00 - Jan 16, 05:01 EST

December 2014

No incidents reported for this month.

November 2014

No incidents reported for this month.